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Terms and Conditions

1. Introduction

Welcome to Captain Clean India Pvt Ltd. By accessing our website (www.captainclean.in) and using our services, you agree to comply with the following terms and conditions. If you do not agree, please do not use our website or services.

2. Services Offered

Captain Clean provides professional facility management, housekeeping, water tank cleaning, society management, technical services, clubhouse management, high-pressure jet cleaning, and cleaning material supply. The service scope, pricing, and availability may vary based on location and demand.

3. Booking & Payments

• All service bookings must be made through our website, WhatsApp, or direct communication with our team. • Payments can be made via online transfer, UPI, or cash. Full payment or an advance is required before service commencement. • Any unpaid balance must be cleared before completion of the service.

4.Cancellations & Refunds

• Cancellations made 24 hours prior to service are eligible for a full refund. • Last-minute cancellations (less than 24 hours before service) may incur a cancellation fee. • Refunds, if applicable, will be processed within 7-10 business days.

5.Service Terms & Liability

• Our trained professionals ensure the highest service quality, but Captain Clean is not responsible for pre-existing damages or unforeseen technical issues. • Any damages caused by our staff must be reported immediately for resolution. • We are not liable for any loss of personal belongings during or after the service.

6.Customer Responsibilities

• Ensure access to the premises at the scheduled service time. • Provide a safe working environment for our service team. • Inform us in advance about any specific service requirements.

7.Privacy Policy

• We respect your privacy and ensure that any personal data collected during service inquiries, bookings, or communications is secure and confidential. • Your contact details may be used for service updates, promotional offers, and feedback collection.

8.Changes to Terms & Conditions

Captain Clean reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on the website.

9.Contact Us

For any questions, service inquiries, or complaints, you can reach us at:
📞 8007504567 / 9225079995
📩 captaincleanindia@captainclean.in
🌐 www.captainclean.in